Wie heute Nacht Microsoft seine Kunden und Partner per eMail informierte, sind die Probleme des letzten Ausfalls von Microsoft bei Office 365, Hotmail und weiteren Diensten nun bekannt und man hat Gegenmassnahmen zur Vorbeugung einer Wiederholung getroffen.

Laut Microsoft scheint dies tatsächlich wegen eines DNS Fehlers verursacht worden sein.

[message_box] ” We are committed to communicating with our customers in an open and honest manner about service issues and the steps we’re taking to prevent recurrences.

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What happened?

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Preliminary investigation indicates that a Domain Name Service (DNS) issue caused the Office 365 service to be inaccessible to customers.

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Duration of the incident was from approximately 8:00PM PDT to 11:30PM PDT, during which time customers were not able to access the Office 365 service.

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The Service Health Dashboard was updated regularly during the event to notify customers of the problem, though there was a brief period of intermittent access issues to the Dashboard

 

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What actions have been taken to prevent a recurrence?

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The problem with the Data Center networking facilities has been remediated and we are investigating the root cause.

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We continue to monitor the overall network very closely to maintain high levels of service to customers.

We understand that any disruption in service may result in a disruption to your business. As a gesture of our commitment to ensuring the highest quality service experience Microsoft is changing the credit standard procedure for this incident and is proactively providing your organization a credit equal to 25 percent of your monthly invoice. The credit will appear on a future invoice, and you do not need to contact Microsoft to receive this credit. Please note, processing of the credit may take as long as 90 days.” [/message_box]

Zusätzlich verweist Microsoft auf entsprechende Einträge innerhalb des Community Boards, welches beim letzten Ausfall im Vergleich zum “Health Board” erreichbar war.

 

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